EXPERIENCE
Network Analyst
Tampa Bay Buccaneers>2022-current
Confidential
Client Support Specialist
University of Central Florida>2019 – 2022
Resolve help tickets in ServiceNow application. Provide hardware and software support for faculty and staff. Manage SharePoint and Teams groups. PXE image and configure computers using MECM. Manage user access permissions in Active Directory. Manage Architecture labs and 3D printing lab. Support digital signage displays.
IT Professional
University of Florida>2013 – 2019
Purchase and configure new computers, peripherals. Resolve help tickets in Cherwell system. Update the School of Forest Resources and Conservation website in WordPress. Assist staff and graduate students with HTML sub-sites. Manage permissions to network resources within Active Directory. Function as software liaison. Supervise and train IT Intermediate position. Manage property in the Asset Management system.
Technology Coordinator
Alachua County Public Schools>2008 – 2013
Configure servers for computerized state testing. Produce live and recorded CCTV programming for daily school news show and special events. Serve as backup webmaster. Deploy software packages using Altiris and KACE. Resolve help tickets. Maintain 700+ devices and Smart Boards. Support visitor management system and online grade book software.
EDUCATION
Bachelor of Arts
Pensacola Christian College~ Bachelor of Arts in History
Polk State College~ Educator Preparation Institute
University of Florida~ Continuing education classes